Level 1 Award in Office Procedures (Administration)

The Level 1 Award in Office Procedures is targeted at people who propose to work in clerical roles, those following full-time courses and others requiring basic knowledge. The course covers general office work and the staff required, effective communications, office safety, basic procedures, simple filing systems and the use of machinery and equipment. This level covers areas including communication styles and systems, good phone skills, simple letters and memos, handing mail, stationery and stock, purchase of goods, filing and indexing and text production and reprography and many more.

The course covers the following content;

Know the functions of an office and how to work there safely:

  • Health and Safety in the Work Place

Be able to use business communication techniques:

  • Telephone Usage
  • Mail Systems
  • Letters & Memos
  • Fax’s
  • Meetings and Minute Takings

Know the systems and procedures in use in an office:

  • Understanding your business
  • Maintaining Petty Cash
  • Time Management and Planning and Travel
  • Introduction to MS Office (Word, Excel, PowerPoint, Outlook)
  • Purchase of goods

Understand methods of storing and classifying information:

  • Maintaining Databases and Records
  • Dairy Management
  • Stationary and Stock
  • Filing and Indexing

Know about the range of equipment that supports the office:

  • Use of office equipment e.g. collators, binders etc
  • Equipment used in Mail Room e.g. franking, weighing, addressing etc.
  • Reprography

There are no formal entry requirements for this course. However, candidates would be assessed to ensure they entered at the right level.

Start Dates: Please call 0208 507 7288 or email info@lctve.co.uk for dates
Course  & Qualification: Level 1 Award in Office Procedures
Duration: 10 Weeks
Price: £599.50


On completion of the course we follow up with our students on their next step. Our dedicated career advisors go through all the options that are available to the individual candidate for career development. We assess and help to identify further training needs if relevant or assist them to find work. Our next step activities include but are not limited to;

  • Help with writing their CV
  • Interviewing tips and practice
  • Training candidates on how to use electronic media for work search activities
  • Referrals and Introductions to partner and associate companies for work trails, apprenticeships and employment
  • Identifying and enrolling candidates on relevant courses top further improve employability skills
  • Providing free introduction courses to building enterprises and setting up small businesses
  • Introducing relevant candidates to partner and associate companies for further enterprise assistance and funding

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