Customer Service Workshops

Customer Service is all about how you communicate with the public  and by doing this course, you will know all about customers and how to treat them and how to make them come to you.If you have your own business, you will know the secret of drawing him/her to you.  If working in an organisation, taking this course makes you a very valuable person indeed because, you will know how to treat them, and make them value you and your company.

You will bring change to the company, and it’s more likely you will be mentioned several times by your customers on your commendable and working practices

The course covers the following:

  • What customer care can do for your business,
  •  How  keeping in touch with customers bring dividends
  •  Making your customers happy
  •  Handling difficult customer
  •  Handling their complaints
  •  Listening to customers
  •  Angry customers and how to handle them
  •  Effective written communication
  •  Company customer care rep.
  •  Front-line customer care rep
Start Dates: Please call 0208 507 7288 or email for dates
Course  & Qualification: Certificate in Customer Care
Duration: 1 Day


On completion of the course we follow up with our students on their next step. Our dedicated career advisors go through all the options that are available to the individual candidate for career development. We assess and help to identify further training needs if relevant or assist them to find work. Our next step activities include but are not limited to;

  • Help with writing their CV
  • Interviewing tips and practice
  • Training candidates on how to use electronic media for work search activities
  • Referrals and Introductions to partner and associate companies for work trails, apprenticeships and employment
  • Identifying and enrolling candidates on relevant courses top further improve employability skills
  • Providing free introduction courses to building enterprises and setting up small businesses
  • Introducing relevant candidates to partner and associate companies for further enterprise assistance and funding

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